Terms & Conditions

Webstore Terms and Conditions

About the Murray’s Iron Works Webstore

In order to clear excess inventory from our showrooms and warehouse, we’re offering first quality furniture at unprecedented discounts. As such, no further trade discounts will be available on items from webstore. Quantities are limited. All items on the webstore are being sold as they are presented on the Overstock inventory page. No further customization is available. If you wish custom pieces to be created just for you, please contact one of our showrooms for a custom furniture or lighting quote.

Return policy

Please make your selections carefully since all merchandise sales through the Murray’s Iron Works webstore are final. We cannot accept returns or exchanges of final sale items. Orders are not considered placed until payment has been received. Once placed, you order cannot be canceled.

Taxes

Prices do not include any applicable sales, use, excise, or any other taxes. The Buyer agrees to pay all applicable taxes. Sales tax will be added for those orders shipping to CA and TX. The amount of tax charged is based on location of delivery not the location of sale.

Designers holding a valid resale certificate will not be taxed if payment is made by the permit holder and permit is already on file with Murray’s Iron Works or is submitted at time of sale.

You will receive a sales tax quote from our Customer Service team after the order is placed. You’ll have the opportunity to approve the sales tax quote before the order is processed.

Shipping and delivery

Unless otherwise stated, item prices on the webstore do not include shipping, crating and packaging, in-transit insurance, local delivery, uncrating, or installation. All charges including taxes and shipping must be paid in full before the order will be released for delivery.

Because furniture and other large items are heavy and bulky, crating and shipping charges are based on each item’s size, weight, and delivery location and will be added to the order.

You will receive a crating and shipping quote from our Customer Service team after the order is placed. You’ll have the opportunity to approve the crating and shipping quote before the order is processed.

All items are individually packaged and/or crated. All webstore orders will usually ship within one week. Larger orders may require more time. You will be notified of the extra time when you receive your shipping quote.

Delivery — Because of the size and weight of our items, we offer carton curbside delivery to ensure your order is being handled with the utmost care while keeping the shipping fees as low as possible. The carrier delivers the boxed/crated items to your door. The items will not be brought inside your home or business.

Murray’s Iron Works does not accept responsibility or liability where onsite conditions and limitations prevent final delivery of items. In all cases, it is the responsibility of the customer to determine that the size of a complete product can be accepted by entry doors, elevators, etc.

Murray’s Iron Works products are carefully inspected prior to shipment. Murray’s Iron Works is not responsible for any damage in shipment or in storage. Customers should carefully inspect all items at the time of delivery and note any obvious damage on the delivery report. For customer’s protection, such obvious or subsequently discovered damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits. All claims for freight overcharge or damaged goods while in transit must be settled with the carrier by the consignee. Damaged freight cannot be refused by the assignee. Note any visible damage or shortage on delivery receipt before signing.

Will-call — Webstore orders can be picked up at our workshop located in Commerce, CA. Will-call service is available during normal business hours. Once your order is packed and ready for pickup you will receive an updated e-mail notification. A will-call handling fee of $25.00 applies. Please pickup your order within seven business days upon receipt of the pickup notification e-mail. Any order not picked up within the seven days will incur an additional $50.00 storage charge. If an order is not retrieved within 30 day of notice, the order will be cancelled and a refund will be issued for the order amount less the handling and storage fees.

We look forward to your business!